With the purchase of our Stymula® and Microcamera® devices, you will have exclusive access to an online lesson to enable use and discover the advanced features of our tools. If you have specific needs, choose personalized training: we offer private sessions, individual or for groups, to learn more about the use of the devices with a customized approach, guided by our product specialists. In addition, in this section you will find a collection of in-depth articles and practical guides to continue exploring the world of hair care and dermocosmetics.
- Is Microcamera® suitable for professional use by a dermatologist/aesthetic doctor or other specialist?
Microcamera® is the ideal tool for aesthetic medicine, customizable with 19 types of optics/sensors to support more in-depth dermatological and trichological analyses. It meets the most stringent quality and safety requirements in compliance with UNI IN ISO 9001 certifications.
- I have a beauty center or a pharmacy, is Microcamera® the right tool for me?
It is possible to configure and select Microcamera® accessories for different types of activities, consult the section relating to Microcamera® for more information or contact us by calling 030-7703821 or by sending an email to info@aprinstruments.com to receive detailed information on the use of the instrument for your activity, without obligation.
- Microcamera® does not recognize the connected probe, the message 'connect probe' appears in the left menu on the display. The probe socket light remains yellow.
Check that the probe plug is correctly inserted into the dedicated socket, try disconnecting the power supply to restart the machine.
- I see black dots on the display in the image viewing part.
Disconnect the Microcamera® probe and clean the camera glass (CCD) using the appropriate swabs or cotton buds. If dirt persists, you can use isopropyl alcohol to soak the swab or cotton bud.
- Microcamera® does not turn on.
Check that the power supply plug is connected to the mains socket, check the connection of the power cable to the power supply. Check that the power supply plug is inserted into the rear socket of the microcamera.
- When you turn it on, you get stuck on the initial writing.
Disconnect the power supply from the Microcamera, remove the SD-CARD and restart the machine by connecting the power supply.
- The SD card is out of space.
Make a copy of the data to another storage device and format the SD-Card to FAT-32 standard.
- The “Periodic maintenance” message appeared.
Calibration and periodic maintenance is a verification operation of the instrument performed in the laboratory, it provides for the correct functioning of the machine and all its accessories. This notification does not compromise the functioning of the machine and does not affect its performance.
- The battery drain message appeared.
The message indicates that the Microcamera® clock battery is low. It must be replaced in order to have images saved in a way that is consistent with the time at which an image was saved.
- The message 'The hydration sensor No. XXXX series is not working properly' appeared on the display.
The message indicates a malfunction of the hydration sensor, the most known causes are two: the sensor surface is dirty or the sensor surface is damaged.
- The optics/sensor is not recognized by the probe, the message ''insert optics/sensor'' appears in the left menu on the display.
The sensor/optics is broken or malfunctioning, try restarting the machine by disconnecting all parts.
- The LEDs on the optics do not light up but the machine recognizes that it is inserted.
The sensor/optics is broken or malfunctioning, try restarting the machine by disconnecting all parts. If a problem persists, contact the assistance center at no. +390307703822
- Is Stymula® suitable for professional use by a dermatologist or other specialist?
Stymula® Medical ST-0500 is a medically certified instrument, although not linked to an exclusive medical use. The effectiveness of Stymula® Medical ST-0500 is therefore certified by controlled clinical studies filed with the Health Authority, whose validity is recognized throughout the European Union.
- I have a hair salon, a beauty center or a pharmacy, is Stymula® the right tool for me?
Whatever your business needs, Stymula® is the ideal complement to your hair and skin care services. Consult the Stymula® section for more information on the specific actions of the instrument or contact us by calling 030-7703821 or sending an email to info@aprinstruments.com to receive detailed information on the use of the instrument for your business, without obligation.
- The red LASERS on the helmet do not light up.
Check the power supply of the instrument: the power supply has a blue/green light that must be lit, otherwise check that the power supply is correctly connected to the power outlet. In case of malfunction of the power supply contact the assistance center at no. +390307703822
- The red LASERS flash at a frequency that does not match the instrument setup.
Check the power supply of the instrument: the power supply has a blue/green light that must be lit, otherwise check that the power supply is correctly connected to the power outlet. In case of malfunction of the power supply contact the assistance center at no. +390307703822
- The infrared LEDs do not light up.
Infrared LEDs are not visible to the human eye, you need to use a camera to check the light output of the LEDs. For more information contact the service center at +390307703822
- I can't keep the emitter assembly (helmet) upright.
The movement of the emitting group is managed by a hinge system, if the movement is compromised contact the assistance centre at no. +390307703822
- The long horizontal arm tends to descend.
The movement of the long horizontal arm is managed by a clutch system that can be adjusted using the supplied hex key: insert the key into the 4 holes in the lower part of the arm and adjust the tension screws. If the problem persists, contact the assistance centre at +390307703822
- I can't find my password to cloud services anymore, how can I recover it?
You can make three attempts to log in from the cloud login page . On the fourth attempt, you will be prompted to change your password via a wizard.
- Where can I access Microcamera® cloud services from my computer?
You can access cloud services from this page
- I have encountered a problem with my instrument, how can I get technical support?
For any problem our technical assistance center will be at your disposal. On the label applied on the back of the instrument you will find all the references you need to contact us. If necessary our staff will take care of the collection of the instrument, any repair or update and the return in a timely manner. You can also contact us by email info@aprinstruments.com or by phone at +39 030 77 03 821
